The Diary Of A CEO with Steven Bartlett

Vanessa Van Edwards maps the hidden mechanics of better conversation

Vanessa Van Edwards: The Conversation Habit That Makes Smart People Unlikable

As technology and loneliness reduce everyday connection, conversational skill increasingly shapes trust, leadership, relationships, and wellbeing.

3 key takeaways
  1. 1Meaningful conversation moves from facts to motivations and, with earned trust, deeper personal narratives.
  2. 2Overtalking is often visible in timing and listener cues, while curiosity and shorter turns restore conversational balance.
  3. 3Charisma depends less on performing intelligence than on signaling warmth, accessibility, vocal ease, and genuine interest.

Don't miss

Vanessa walks Steven through the overtalking test and identifies the timing and listener cues that reveal when a conversation has become a monologue.

The brief

Vanessa Van Edwards argues that poor conversation often begins with performance: trying to impress produces flat exchanges, while a discovery mindset creates room for genuine connection.

Her three-level framework moves from general facts to motivations and then personal meaning, with vulnerability reserved for relationships strong enough to hold it.

The episode treats overtalking as a measurable habit: short turns, responsive listening, and attention to cues such as the “open fish” signal keep dialogue mutual.

Van Edwards links conversational skill to leadership and trust, arguing that competence without warmth can create suspicion while connected teams collaborate more effectively.

The standout lesson is that charisma is not a performance checklist; it is dynamic responsiveness, expressed through curiosity, vocal resonance, eye contact, and visible liking.

What was said on this episode

60 statements · 29 positive · 21 negative · 1 mixed · 9 neutral

  1. Vanessa Van Edwardson Conversation skillsPositive3:00

    Masterful conversationalists will gain an advantage amid technological change.

    “the people who are masterful at conversation are going to have an advantage”

    Listen at 3:00

  2. Vanessa Van Edwardson Human-technology conversationNegative3:21

    Future generations will talk more with technology than humans.

    “I think the next generations will be talking to technology more than they talk to humans.”

    Listen at 3:21

  3. Vanessa Van Edwardson Fulfilling friendshipsPositive3:55

    Fulfilling friendships and conversation can improve longevity for lonely people.

    “If you are lonely, finding friends that are actually fulfilling and give you the joy of conversation is going to give you a longevity boost.”

    Listen at 3:55

  4. Vanessa Van Edwardson Conversation skillPositive4:38

    Conversation skill can be learned rather than being purely innate.

    “I think you can learn to be good at conversation”

    Listen at 4:38

  5. Vanessa Van Edwardson Impression-focused conversationNegative5:08

    Trying to impress rather than discover makes conversation less effective.

    “The wrong way to approach conversation is trying to impress, not discover.”

    Listen at 5:08

  6. Vanessa Van Edwardson “What was the highlight of your day?”Positive9:35

    “What was the highlight of your day?” performed best as a conversation starter.

    “The best conversation starter was actually a sneaker. I was like, interesting that this one did best by lot. It was, what was the highlight of your day?”

    Listen at 9:35

  7. Vanessa Van Edwardson “What was the highlight of your day?”Positive10:04

    Asking about a daily highlight prompts the listener to search for positive experiences.

    “You're actually asking the other person's brain to search for optimism.”

    Listen at 10:04

  8. Vanessa Van Edwardson “What’s your story?”Negative11:38

    Asking “What’s your story?” can trigger stress in introverted people.

    “For someone who's introverted or someone who has never framed their story that quickly, they're immediately put into cortisol.”

    Listen at 11:38

  9. Vanessa Van Edwardson Social intimacy processingNeutral12:41

    People generally process social information from less to more intimate.

    “Our brain processes social facts from least least intimate to most intimate.”

    Listen at 12:41

  10. Vanessa Van Edwardson Connected employeesPositive20:18

    Connected, engaged employees collaborate more effectively.

    “connected people collaborate better. Engaged employees work better together.”

    Listen at 20:18

  11. Communication friction imposes financial costs on companies.

    “Communication friction costs companies money.”

    Listen at 20:47

  12. Vanessa Van Edwardson “Tell me something good” team exercisePositive22:31

    Teams should begin weekly meetings with a brief positive-sharing exercise.

    “start with tell me something good.”

    Listen at 22:31

  13. Vanessa Van Edwardson Goal-settingPositive31:28

    Thinking about goals activates brain processes associated with dopamine.

    “When we talk about goals, it activates a part of our brain that triggers dopamine.”

    Listen at 31:28

  14. Vanessa Van Edwardson Unwilling conversation partnersNeutral33:53

    People should disengage when others are unwilling or unable to connect.

    “If someone is not your person or they are not ready to connect, why would you waste your energy on that?”

    Listen at 33:53

  15. Vanessa Van Edwardson Answering “What do you do?”Positive40:20

    People should answer “What do you do?” with role, audience, and method.

    “I do blank for who? Buy how.”

    Listen at 40:20

  16. Vanessa Van Edwardson Conversational turn lengthNeutral41:57

    A typical conversational turn should last roughly 15–30 seconds.

    “Wonderful. 15 to 30 seconds.”

    Listen at 41:57

  17. Vanessa Van Edwardson Conversational turn lengthNegative42:02

    Turns longer than about 45 seconds begin to resemble monologues.

    “45 seconds is okay, but we start to turn to a monologue.”

    Listen at 42:02

  18. Voice notes function as monologues rather than genuine conversations.

    “a voice note is not a conversation. A voice note is a monologue.”

    Listen at 43:30

  19. Vanessa Van Edwardson Asynchronous communicationNegative44:07

    Asynchronous communication weakens people’s conversational ability.

    “our muscle has been atrophying with this asynchronous.”

    Listen at 44:07

  20. Vanessa Van Edwardson Human-technology interactionNegative44:47

    People are increasingly talking to technology instead of one another.

    “we are now talking to technology more than talking to each other.”

    Listen at 44:47

  21. Vanessa Van Edwardson “Open fish” cueNeutral46:15

    An open-mouth cue can signal that someone wants to take a conversational turn.

    “if someone is opening their mouth, I call it the open fish. it means they want to turn”

    Listen at 46:15

  22. Vanessa Van Edwardson Conversational appreciatorsNeutral52:44

    Some conversational partners prefer hearing stories rather than answering questions.

    “He wants to be entertained. He doesn't want to entertain him.”

    Listen at 52:44

  23. People who dominate conversations by oversharing can be conversational narcissists.

    “Conversational narcissist.”

    Listen at 54:33

  24. Conversational narcissism often stems from insecurity.

    “Insecurity.”

    Listen at 55:22

  25. Curiosity can help conversational narcissists reduce one-sided talking.

    “the way that they fix it is curiosity”

    Listen at 57:06

  26. Vanessa Van Edwardson Popular childrenPositive1:00:32

    Children who liked more people were reportedly the most popular.

    “The most popular kids were the kids who had the longest list of people they liked.”

    Listen at 1:00:32

  27. Vanessa Van Edwardson Highly intelligent peopleNegative1:03:51

    Highly intelligent people may unintentionally suppress others’ aspirations and connection.

    “very smart people tend to dream kill by accident and it shuts down connection completely.”

    Listen at 1:03:51

  28. Vanessa Van Edwardson Competence without warmthNegative1:04:56

    Competence without warmth tends to generate suspicion.

    “Competence without warmth is likely to leave us feeling suspicious.”

    Listen at 1:04:56

  29. Vanessa Van Edwardson Behavioral interviewingPositive1:06:39

    Behavioral interviewing is preferable for assessing candidates’ behavior.

    “I believe in behavioral interviewing.”

    Listen at 1:06:39

  30. Vanessa Van Edwardson Behavioral interview questionsPositive1:06:59

    Interviewers should ask candidates what their previous manager would identify as a weakness.

    “I would rather you ask, what would your last manager say is your greatest weakness?”

    Listen at 1:06:59

  31. Vanessa Van Edwardson OvertalkingNegative1:12:04

    Unscripted responses lasting one or two minutes may indicate excessive talking.

    “If you're up to a minute or two minutes, you probably talk too much.”

    Listen at 1:12:04

  32. Instagram profiles are performative representations rather than full personal reality.

    “I'm not going to give you my Instagram because my Instagram is performative.”

    Listen at 1:13:24

  33. Vanessa Van Edwardson Curated social profilesNegative1:14:32

    Curated social profiles make first-date conversations more awkward.

    “This is, I think, why we're having awkward first date conversations, why first dates have gotten even worse”

    Listen at 1:14:32

  34. Vanessa Van Edwardson Skipping level-one conversationNegative1:16:32

    Skipping basic conversational exchange harms later connection quality.

    “when we skip level one, we do damage to our potential connection later.”

    Listen at 1:16:32

  35. Dating apps can connect people quickly.

    “I love dating apps. I think that actually they can really connect people very quickly.”

    Listen at 1:17:09

  36. Dating apps may become the only practical way people connect romantically.

    “I think they're the only way that we'll be able to connect.”

    Listen at 1:17:32

  37. Vanessa Van Edwardson Premature vulnerabilityNegative1:18:23

    Sharing too much vulnerability can produce later regret.

    “there is such a thing as vulnerability regret.”

    Listen at 1:18:23

  38. Vanessa Van Edwardson Redemption narrativesPositive1:22:58

    People with redemption narratives reportedly live longer.

    “absolutely people with redemptive narratives, they have found that people with redemption narratives, they live longer”

    Listen at 1:22:58

  39. Vanessa Van Edwardson Redemption narrativesPositive1:23:07

    Redemption narratives may improve wellbeing by increasing perceived coping ability.

    “And that is because they feel they can handle whatever is thrown at them.”

    Listen at 1:23:07

  40. Vanessa Van Edwardson External locus of controlNegative1:23:49

    People with external locus of control derive self-worth from external validation.

    “People with an external locus of control get their worth from outside sources.”

    Listen at 1:23:49

  41. Vanessa Van Edwardson Belief in predetermined fateNegative1:25:04

    Belief in predetermined fate may relate to external control and poorer mental health.

    “if someone has a high belief in faith or predetermined fate, if they would feel an external locus of control and maybe that wouldn't be as good for their mental health.”

    Listen at 1:25:04

  42. Vanessa Van Edwardson Level-three narrative questionsPositive1:28:37

    Level-three narrative questions can help predict people’s behavior.

    “The whole point of level three is predicting behavior.”

    Listen at 1:28:37

  43. Vanessa Van Edwardson Feeling luckyPositive1:31:47

    Feeling lucky can increase people’s sense of empowerment.

    “feeling like you're really, really lucky is so empowering.”

    Listen at 1:31:47

  44. Vanessa Van Edwardson Narrative archetypesNeutral1:36:33

    Narrative archetypes influence conversation and behavior.

    “This is going to impact how you have conversations with people, how you behave.”

    Listen at 1:36:33

  45. Vanessa Van Edwardson Narrative archetypesNeutral1:36:47

    Narrative archetypes shape relationship patterns.

    “It dictates your relationship patterns.”

    Listen at 1:36:47

  46. Contented pragmatists may perform well in stable, regulated industries.

    “A contented pragmatist can do really well in a very stable traditional industry with a lot of regulation”

    Listen at 1:44:12

  47. Vanessa Van Edwardson Selfless helpersNegative1:47:11

    Selfless helpers may develop compassion burnout from excessive giving.

    “They have compassion burnout or compassion fatigue because they are giving and giving and giving and giving.”

    Listen at 1:47:11

  48. Vanessa Van Edwardson Peak-end effectNeutral1:56:02

    People disproportionately remember conversation beginnings and endings.

    “there's a behavior concept, the peak end effect, that we remember the first few minutes of a conversation and the last few minutes of conversation.”

    Listen at 1:56:02

  49. Vanessa Van Edwardson Lingering awkwardnessNegative1:58:44

    Lingering awkwardness creates a particularly poor final impression.

    “The worst kind of last impression is a lingering awkwardness.”

    Listen at 1:58:44

  50. Vanessa Van Edwardson CharismaPositive1:59:47

    Charisma is characterized by making others want to spend time nearby.

    “charisma or riz or aura is someone that you really want to be around.”

    Listen at 1:59:47

  51. Vanessa Van Edwardson Signals of likingPositive2:03:31

    Clear signals of liking can cause people to like the signaler more.

    “We so want to be liked that when someone clearly signals liking, it makes us like them more”

    Listen at 2:03:31

  52. Vanessa Van Edwardson Warmth and competenceNeutral2:03:45

    Warmth and competence reportedly account for 82% of impressions.

    “82% of our impressions of people are based on warmth and competence.”

    Listen at 2:03:45

  53. Vanessa Van Edwardson Winner energyPositive2:09:53

    People perceived as winners tend to occupy more physical space.

    “winners, they have more space between their ears and their shoulders. They take up more space between their torso and their arms.”

    Listen at 2:09:53

  54. Vanessa Van Edwardson Maximum resonance pointPositive2:10:30

    Speaking at one’s maximum resonance point signals pride and calm.

    “Maximum resonance point is a part of your voice that is the lowest end of your natural range that signifies pride. That signifies calm.”

    Listen at 2:10:30

  55. Vanessa Van Edwardson Maximum resonance pointPositive2:12:23

    People using their maximum vocal resonance are listened to more.

    “people who use their maximum resonance point, they are listened to more.”

    Listen at 2:12:23

  56. Eye contact is associated with oxytocin production.

    “when we are making eye contact, Chemically, we're producing oxytocin”

    Listen at 2:13:51

  57. About 60–70% eye contact is considered more ideal in Western cultures.

    “60-70% eye contact is more ideal in Western cultures.”

    Listen at 2:14:28

  58. Vanessa Van Edwardson Head tiltPositive2:17:13

    A head tilt is described as a universal signal of warmth.

    “Head tilt. is a universal warmth signal”

    Listen at 2:17:13

  59. Vanessa Van Edwardson Conversation frameworksPositive2:19:03

    Conversation frameworks should be applied dynamically rather than mechanically.

    “The whole point of these is actually to be quite dynamic”

    Listen at 2:19:03

  60. Vanessa Van Edwardson Conversation skillsPositive2:23:20

    Reducing conversation dread may help people feel less lonely.

    “if I can take away the dread of conversation and give you beautiful conversation with your person or not, you're going to feel less lonely.”

    Listen at 2:23:20

Statements are attributed to the speaker as said on the episode and reflect their view at the time, not PodLume's. They are not advice.

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Vanessa Van Edwards maps the hidden mechanics of better conversation | PodLume