Service Cloud
Product
by Salesforce
Service Cloud is Salesforce’s cloud-based customer service and support platform. It centralizes customer interactions and equips service teams with tools for case management, knowledge, omnichannel engagement, automation, and AI-assisted agent workflows.
3 episodes featuring Service Cloud
How I Invest with David Weisburd
Pylon bets AI startups can outpace software incumbents
The conversation connects AI’s disruption of specialized B2B software to the harder organizational work required after product-market fit.
Sep 18, 2026 · 1h 18m
The a16z Show
Lightfield rebuilds CRM around the business relationship
The episode examines whether AI can replace rigid, seat-based CRM systems with a living model of how companies actually work.
Sep 16, 2026 · 53 min
Big Technology Podcast
AI hype meets software’s slower, messier reality
The episode tests whether AI is truly transforming companies and markets or merely encouraging expectations that outrun technological change.
Aug 28, 2026 · 1h 2m