Melissa Eaton
Person
Melissa Eaton is a customer-experience and operations leader with more than 25 years of experience. She is known for her work in leadership and customer experience.
4 episodes featuring Melissa Eaton
We Fixed It, You're Welcome
UPS Rebuilds Its Operating Model Around Local Judgment
UPS’s restructuring tests whether a century-old operating culture can adapt to lower volume, changing customer dependence, and sustained cost pressure.
Sep 16, 2026 · 46 min
We Fixed It, You're Welcome
Why promising innovations fail before markets are ready
The episode examines how timing, financing, customer economics, and organizational design determine whether ambitious ideas become viable businesses.
Sep 8, 2026 · 45 min
We Fixed It, You're Welcome
Apple’s next CEO must evolve without breaking its operating model
John Ternus inherits a healthy but closely watched company whose next phase depends on preserving Apple’s culture while making room for new categories and technologies.
Sep 1, 2026 · 1h 4m
We Fixed It, You're Welcome
Smucker’s Hostess deal exposes the limits of nostalgia
Hostess’s struggle shows how a famous brand can falter when operations, customer targeting, product strategy, and cultural relevance pull apart.
Aug 25, 2026 · 57 min